GapOnly® User Guide – VetLinkPRO

GapOnly® User Guide – VetLinkPRO

GapOnly® User Guide – VetLinkPRO

This guide explains how to submit, manage, and finalise GapOnly® claims in VetLinkPRO. For user or technical support, please contact GapOnly Vet Helpline: 1300 838 457.

Before You Start

  • Ensure the patient's veterinary history is complete
  • The invoice must be finalised and the payment type set to Charge

Step 1: Charge the Invoice

  1. From the Bill tab, click GapOnly Check
  2. Click OK
  3. Click Payment

Step 2: Finalise Invoice

  1. Click Charge
  2. Click Finish
  3. When prompted, click Yes

Note:

  • If you are not ready to proceed, click No and then Save
  • When ready, go back to the Bill tab
  • Select Unfinished Bill to resume the process

Step 3: Create the GapOnly® Claim

  1. Click the Search icon to add any missing details
  2. Click Next
  3. Ensure Diagnosis and Notes are completed
  4. Click Next again

Confirm that all fields have been automatically populated correctly before continuing.

Step 4: Submit the Claim

  1. Click Next
  2. Read the Terms & Conditions and tick the acknowledgment box
  3. Click Submit
  4. Confirm details and click Yes
  5. Click OK

The clinical record and associated invoice are automatically attached. Additional records or invoices can be added using the “+” icon.

Most GapOnly® claims are assessed within minutes.

Step 5: Taking the Gap Payment

Important: Payment must be taken from within the Insurance Claim screen, or it will not link correctly to the claim.

  1. Click the Umbrella icon to open the Insurance Claim screen
  2. Select the relevant claim
  3. Ensure the Status filter is set to ALL
  4. Click Poll Status to retrieve the insurer response
  5. Scroll to view the Benefit amount in the Approved column
  6. Click Make Payment

The umbrella icon will flash when the claim status updates.

Step 6: Finalise Payment

  1. Review the claim outcome
  2. Confirm the calculated gap amount payable by the customer
  3. Click Accept
  4. Select the payment type
  5. Click Finish

Once settled, the umbrella icon will flash. No further action is required.

VetLinkPRO & GapOnly® FAQs

QuestionAnswer
Can I submit a GapOnly® claim for a fully paid invoice?No. GapOnly® claims can only be submitted on unpaid or partially paid invoices. If the invoice is fully paid, submit an eClaim instead.
An error appears when submitting a GapOnly® claim. What should I do?Contact the GapOnly® Support Team on 1300 838 457.
What if the insurance benefit is $0 or appears twice on the customer’s financial screen?Take full payment from the customer. If a duplicate insurance benefit appears, contact GapOnly® Support.
What if the customer decides to pay in full after submitting a GapOnly® claim?Take full payment. The claim will automatically convert and refund the customer if applicable. No further action is required.

For claims or technical support, contact the GapOnly Vet Helpline: 1300 838 457.


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